1. Annual Maintenance Contract (AMC)
The Annual Maintenance Contract (AMC) covers regular updates, bug fixes, and continuous compatibility improvements for ChitPro. AMC is mandatory to ensure smooth operations and compliance with changing regulations.
2. Technical Support
Vivina Solutions provides dedicated technical support via email and WhatsApp. Our standard operating hours are Monday to Saturday, 9:00 AM to 6:00 PM IST.
Support Service Level Agreement (SLA)
- Critical Issues: Response within 2-4 hours.
- Standard Queries: Response within 24 hours.
- Feature Requests: Evaluated for upcoming major releases.
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